1. Information We Collect
When you use Tukatuu (including the Customer app, Vendor dashboard, Rider delivery app, and our website), we collect the following types of information:
- Personal Identifiers: Name, phone number, email address, and profile photo when creating an account.
- Delivery & Location Data: Precise GPS coordinates and delivery addresses to calculate delivery fees, show nearby stores, and route riders. For riders, background location is collected during active deliveries to display live order progress.
- Payment Information: Transaction identifiers and payment status via authorized third-party gateways (eSewa, Khalti, Stripe). Tukatuu does not store full credit card numbers or wallet passwords.
- Device & Usage Data: IP address, operating system version, push notification tokens (FCM), and app diagnostics (via Sentry) to resolve errors.
- Contact List (Optional): If you choose to use our family & group ordering feature, device contact names and numbers are scanned only with your explicit permission.
2. How We Use Your Information
We use your data strictly to fulfill delivery orders and operate our platform:
- Processing and delivering grocery, mart, and food orders to your pinned address.
- Connecting customers with nearby vendors and dispatching delivery riders.
- Sending transactional SMS OTPs and real-time push notifications regarding order status changes.
- Preventing fraudulent orders and maintaining platform security.
- Complying with regulatory and tax laws in Nepal.
3. Information Sharing & Third Parties
We never sell your personal data. We only share information with partners essential to order fulfillment:
- Merchants: Order item details and customer delivery notes.
- Delivery Riders: Customer delivery name, delivery address/pin, and in-app contact capability for active deliveries.
- Payment Partners: eSewa, Khalti, and Stripe for secure transaction clearance.
- Infrastructure & SMS Providers: Sparrow SMS for OTP verification and cloud hosting providers.
4. Data Retention & Account Deletion
You have full control over your personal information. You can request complete deletion of your account and associated personal data at any time:
How to Delete Your Account:
1. In the App: Go to Profile > Settings > tap Delete Account and confirm. Your session will be revoked and account marked deleted immediately.
2. By Email: Send a deletion request from your registered email to support@tukatuu.com. We will process and purge your identifiable records within 48 business hours.
5. Contact Us
If you have any questions or concerns regarding our privacy practices, please contact our Data Protection team at:
Tukatuu Technologies Pvt. Ltd.
Kathmandu, Nepal
Email: privacy@tukatuu.com | support@tukatuu.com
Phone: +977-1-4500000